Extended Observation Unit Director
Job Code: EOU - 127
Revision Date: Sep 18, 2018
$34.75 - $56.84 Hourly
$2,780.00 - $4,547.20 Biweekly
$72,270.00 - $118,226.00 Annually
We are an agency committed to
innovative behavioral health services in trauma-informed care that promote
healing and recovery to instill a sense of empowerment and foster a lifelong
sense of resilience.
Works under the direction of Chief
Nursing Office (CNO) to provide quality, administrative and fiscal oversight of
supervised programs/units. Also provides supervision of specialized social
and/or clinical functions. Extended observation units are designed to provide
emergency stabilization to individuals in behavioral health crisis in a secure
and protected, clinically staffed (including medical and nursing
professionals), psychiatrically supervised environment with immediate access to
urgent or emergent medical evaluation and treatment. Individuals are provided
appropriate and coordinated transfer to a higher level of care when needed.
Responsible for carrying out program/unit goals and objectives. Has authority
to review decisions and recommendations made by staff. This position requires
travel, flexible work hours and on-call status. Responsible for program
planning and implementation inclusive of utilization management oversight.
Duties and Responsibilities
The functions listed below are those
that represent the majority of the time spent working in this position.
Management may assign additional functions related to the type of work of the
position as necessary.
- Provides oversight and
monitors the program budget.
- Responsible for oversight of
metrics, milestones, and program outcomes.
- Provide oversight for
contracts related to the program.
- Serve as a liaison to other
LMHA, local hospitals, and community stakeholders.
- Assists in the coordination
of services with first responders and law enforcement.
- Responsible for ensuring
adequate staffing pattern throughout the unit, to include, RN's, LVN's,
Behavioral Technicians and Medical Technicians.
- Evaluates effectiveness of
implemented systems and makes appropriate adaptations.
- Maintains regular channels of
communication with supervisor and other members of the Executive
- Work with physicians to
properly plan unit activities and care of patients.
- Demonstrates skills in
identifying, managing, and resolving conflict.
- Develops an environment that
is conductive to staff participation in the identification or resolution
- Responsible for supervision
of nursing staff and working with patient and/ or family.
- Processes various paperwork
related to department budgets, disciplinary action against employees.
- Ensures that all unit
trainings meet state standards.
- Ensures all federal, state
and agency rules and regulations are allowed.
- Must demonstrate good
communication and organizational skills.
- Plans and implements
program/unit objectives in accordance with agency policies, plans, and
- Demonstrates an understanding
of and ensures compliance with Medicaid Operating Procedures, Texas State
Fidelity measures, Community-Based Standards/Texas Administrative Code,
Quality Management audits, Department of State Health Services (DSHS)
performance targets/ other regulatory requirements and agency policies and
procedures including eligibility requirements.
- Monitors the delivery of
appropriate services, reviews Utilization Management data and Quality
Assurance reports. Creates/ implements monitors corrective action plans
based upon report results.
- Ensures ongoing supervision
and evaluation of program/ unit staff performance to facilitate optimal
- Responsible for compliance
with contract and agency mandatory training requirements.
- Serves as a liaison in
communicating relevant information between administration and program/unit
staff via verbal and/or written communication, as well as external
agencies/facilities specific to the operating unit.
- Works collaboratively with
the Chief Nursing Officer and Director of Crisis and Emergency Services to
communicate relevant ongoing and timely information impacting the delivery
of mental health services to staff and consumers in an emergency and
- Manages the budgets for
supervised program/units in accordance with agency financial guidelines
- Reviews reports used in
budget and productivity projections for Agency services at local, state
and federal levels.
- Ensures institution of
procedures/ actions to follow-up on incidents/ safety issues that pose a
liability risk for the agency and/or have a significant impact on the
quality of consumer care.
- Works collaboratively with
agency staff to enhance customer satisfaction.
- Coordinates as requested with
other local and state agencies to improve operations, treatment outcomes,
- Performs related work as
assigned. Adapts to changing work requirements.
- Demonstrates ethical conduct
in all clinical and professional activities.
Minimum Education and Experience
Requires a Registered Nurse degree. Requires a minimum of five (5) years clinical
experience. Preferred at least five (3)
years of supervisory experience. This experience should include resource over
site, supervision of professional staff, and management of revenue, Medicaid
and other revenue generating activities. Knowledge about treatment modalities
for a wide range of psychiatric conditions.
Required Knowledge and Abilities
Ability to effectively lead others
in achieving organizational goals. Strong communication skills with ability to
effectively converse and listen to others and construct clear and concise
written communication. Ability to identify and offer solutions to resolve
problems, using knowledge of the organization to identify helpful resources.
Effective time management and organizational skills. Able to utilize Word and
Sitting, walking, finger/hand
dexterity, talking/hearing over 2/3 of time. Reaching and carrying 1/3 to 2/3
of time. Climbing or balancing, pushing/pulling, driving, tasting/smelling, and
bending under 1/3 of time. Lift and carry 15-44 pounds less than 1/3 of time.
Unavoidable Hazards (Work
- Involves routine and frequent exposure to:
- Bright/dim light; Dusts and pollen.
- Extreme heat and/or cold; Wet or humid conditions.
- Extreme noise levels, Animals/wildlife.
- Vibration; Fumes and/or noxious odors.
- Traffic; Moving machinery.
- Electrical shock; Heights.
- Radiation; Disease/pathogens.
- Toxic/caustic chemicals; Explosives; Violence.
- Other extreme hazards not listed above.
Special Certifications and Licenses
- Requires License to practice as a Registered Nurse in
the state of Texas by the Board of Nurse Examiners.
- Must possess and maintain a valid state Driver's
License with an acceptable driving record.
- Must be able to pass a TB, criminal background and drug
Americans with Disabilities Act
Emergence Health Network is an Equal
Opportunity Employer. ADA requires Emergence Health Network to provide
reasonable accommodations to qualified persons with disabilities. Prospective
and current employees are encouraged to discuss ADA accommodations with
Other Job Characteristics
- Staffing requirements, including criteria that staff
have diverse disciplinary backgrounds, have necessary State required
license and accreditation, and are culturally and linguistically trained
to serve the needs of the clinic's patient population.
- Credentialed, certified, and licensed professionals
with adequate training in person-centered, family centered, trauma
informed, culturally-competent and recovery-oriented care.
- The Extended Observation Unit operates 24 hours per
day, 7 days a week.
Note: This Class Description does not constitute an employment
agreement between the Emergence Health Network and an employee and is subject
to change by the Emergence Health Network as its needs change.