Job Code: OC - 107
Revision Date: Nov 13, 2020
$13.10 - $21.42 Hourly
$1,048.00 - $1,713.60 Biweekly
$27,238.00 - $44,558.00 Annually
We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.
The purpose of this job is to be primarily responsible for the front desk screening process and direct contact with patient on registration and Financial Evaluation Process. This position functions as the main team information coordinator fielding messages for staff in the field, coordinating appointments, as well as providing clinic clerical support. Educates patients regarding Center's Fee policy and Collection. Must be Familiar and able to perform electronic and paper billing.
This class works under close to general supervision according to set procedures but determines how or when to complete tasks.
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
Minimum Education and Experience Requirements
Requires an Associate's Degree supplemented by one (1) year of experience in office support, clerical or data entry, customer service or related field; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Experience with trauma-informed services; cognitive behavioral therapies, including DBT; and motivational therapies including the use of incentives, preferred.
Required Knowledge and Abilities
Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
Special Certifications and Licenses
Americans with Disabilities Act Compliance
Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Other Job Characteristics
Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.